Shipping policy

Shipping Terms – mr.beni

Last updated: 1 April, 2026

These Terms govern the shipping and delivery of products purchased from mr.beni. By placing an order, you agree to these conditions.

  1. Nature of Shipping

mr.beni uses external logistics and production providers for the manufacturing, packaging, and shipping of products.

Shipping is carried out by independent third parties; therefore, mr.beni does not directly control delivery times, routes, or conditions.

  1. Order Processing

Orders enter processing only after:

  • Payment confirmation

  • Design approval (when applicable)

Production time is separate from shipping time.

We reserve the right to extend processing times during periods of high demand.

  1. Shipping Times

Shipping times:

  • Are estimates

  • Are not guaranteed

  • May vary depending on location, logistics, and external factors

mr.beni shall not be responsible for delays caused by:

  • Carriers

  • Customs processes

  • Weather conditions

  • Events beyond our control

  1. Transfer of Risk

The risk of loss or damage transfers to the customer at the moment the order is handed over to the carrier.

From that point:

  • mr.beni is not responsible for loss, theft, or damage

  • Any claims must be made directly with the carrier

  1. Shipping Address

The customer is responsible for providing accurate and complete information.

mr.beni shall not be responsible for:

  • Incorrect addresses

  • Undelivered packages due to inaccurate information

  • Delays caused by incomplete data

If a package is returned:

  • The customer must cover the cost of reshipping

  • Product availability for reshipment is not guaranteed

  1. Confirmed Deliveries

If the tracking system indicates that the order has been delivered:

  • The delivery will be considered completed

  • No refunds or replacements will be issued

Any dispute must be handled with the carrier.

  1. Lost Packages in Transit

A package is considered lost only if:

  • It shows no tracking updates for an extended period

  • The carrier confirms it as lost

In such cases:

  • We may evaluate a replacement or resolution

  • The decision will be made at our sole discretion

  1. Unclaimed Packages

If an order is not claimed and is returned:

  • The customer will be responsible for reshipping costs

  • mr.beni may dispose of the product if not managed within a reasonable period

  1. International Shipping

International orders may be subject to:

  • Taxes

  • Duties

  • Customs fees

These costs are the sole responsibility of the customer.

mr.beni does not control or manage such charges.

  1. Multiple Shipments

An order may be shipped in separate packages.

This does not constitute a breach of service.

  1. Shipping Issues

Any issue related to shipping must be reported within:

  • 30 days after the estimated delivery date

After this period:

  • Claims will not be accepted

  1. Limitation of Liability

To the maximum extent permitted by law:

  • mr.beni does not guarantee delivery times

  • mr.beni is not responsible for carrier failures

  • mr.beni is not responsible for losses after dispatch

Any solution provided will be at mr.beni’s sole discretion.

  1. Acceptance

By placing an order, the customer acknowledges and accepts these Shipping Terms in full.

  1. Contact

mrbeni.studio@gmail.com