Shipping policy
Last updated: August 31, 2026
1. Introduction
This Shipping Policy explains how orders are processed, produced, and delivered by Mr. Beni. By placing an order, you acknowledge and agree to the terms outlined below.
2. Nature of Shipping
Mr. Beni works with trusted production, fulfillment, and shipping partners to prepare and deliver orders. While we carefully coordinate each stage of the process, delivery times, routes, and conditions are ultimately determined by the shipping carrier and other external factors.
3. Order Processing
Orders begin processing once payment has been confirmed and all information required to begin the creation of the piece has been received.
For personalized artwork, the creative process includes the development of the design, your review and approval, and final preparation for production.
Production and shipping times are calculated separately.
4. Processing Times
Processing times may be longer during periods of unusually high demand or circumstances that affect our ability to fulfill orders within the estimated timeframe.
5. Shipping Times
Shipping times are estimates and are not guaranteed. Delivery times may vary depending on the destination, carrier, customs processes, weather conditions, and other circumstances outside our reasonable control.
Mr. Beni is not responsible for delays caused by carriers, customs processes, weather conditions, or other events beyond our reasonable control.
6. Transfer of Risk
Once an order has been handed over to the shipping carrier, the carrier assumes responsibility for the physical handling and delivery of the package. However, eligible shipping-related issues may be covered under the Mr. Beni Guarantee, as described in our applicable policies.
7. Shipping Address
Customers are responsible for providing accurate and complete shipping information at the time of purchase.
Mr. Beni is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
8. Returned Packages
If a package is returned to us because of an incorrect or incomplete address, failed delivery, or failure to claim the package, additional shipping charges may apply before the order can be reshipped. Reshipment is subject to product availability.
9. Confirmed Deliveries
If tracking information indicates that an order has been delivered, the delivery will generally be considered completed.
If you believe your package was not received, please contact us promptly. Mr. Beni will initiate an investigation with the appropriate shipping carrier and review the circumstances surrounding the delivery to determine the appropriate course of action.
10. Lost Packages
If a package is confirmed as lost by the carrier, Mr. Beni will review the circumstances and determine the appropriate resolution in accordance with the applicable policies and the Mr. Beni Guarantee.
11. Unclaimed Packages
If a returned package remains unclaimed for an extended period, Mr. Beni may consider the order abandoned and may no longer be able to provide reshipment or replacement.
12. Shipping Destinations
Mr. Beni currently ships to addresses within the United States and Costa Rica. Shipping availability may vary depending on the destination and applicable market settings.
13. Multiple Shipments
Orders containing multiple pieces may be shipped in separate packages. This may result in different delivery dates for individual pieces within the same order.
14. Shipping Issues
Any shipping-related issue should be reported within 30 days after the estimated delivery date.
Shipping-related claims submitted after this period may not be eligible for review or resolution.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Mr. Beni does not guarantee specific delivery dates and is not responsible for delays or failures caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.
Nothing in this policy limits any rights or protections provided under the Mr. Beni Guarantee or applicable law.
16. Acceptance
By placing an order, you acknowledge and agree to this Shipping Policy.
17. Contact
If you have questions regarding shipping, delivery, or an issue with your order, please contact us:
Bamar Design LLC d/b/a Mr. Beni
Email: support@mrbeni.com