Refund policy

Return and Refund Policy – mr.beni

Last updated: May 7, 2026

Due to the personalized nature of our products, all sales are considered final.

By placing an order, the customer acknowledges and agrees that products are created specifically based on their instructions, images, and approvals; therefore, returns, exchanges, or refunds do not apply for subjective reasons or change-of-mind requests.

  1. Personalized Products

We do not accept returns, cancellations, or refunds for personalized products due to reasons including, but not limited to:

  • Change of mind

  • Personal preferences

  • Subjective expectations

  • Minor differences in color, proportions, or style

  • Artistic interpretation

  • Errors or quality issues in images provided by the customer

Each illustration is an artistic interpretation based on the material submitted by the customer and not an exact replica.

  1. Design Approval

When applicable, the customer will receive a digital preview before production.

Once the design is approved:

  • The order is considered final

  • No further modifications will be accepted

  • No refunds, replacements, or rework will be provided

Failure to respond within the indicated timeframe may be considered automatic approval.

  1. Damages, Errors, or Incorrect Products

The customer must inspect the order upon delivery.

If the product arrives:

  • Defective

  • Significantly damaged

  • Incorrect compared to the confirmed order

the customer must contact us within seven (7) calendar days after delivery and provide:

  • Clear photographs of the product

  • Photographs of the packaging

  • Order number

mr.beni reserves the right to determine whether the case qualifies for replacement, partial resolution, or claim rejection.

Claims related to normal wear, minor differences, or damage occurring after delivery will not be accepted.

  1. Non-Returnable Items

We do not accept returns or refunds for:

  • Personalized products

  • Discounted or promotional items

  • Gift cards

  • Digital products

  • Abandoned or unclaimed orders

  • Products correctly shipped to the address provided by the customer

  1. Refunds

Refunds may only be considered if:

  • Production has not started

  • There is a verifiable error directly attributable to mr.beni

If a refund applies:

  • It may be full or partial

  • It will be issued to the original payment method

  • Shipping, processing, or transaction costs may be non-refundable

Banking and third-party processing times are outside our control.

  1. Lost or Delivered Packages

We are not responsible for:

  • Carrier delays

  • Packages marked as delivered

  • Incorrect addresses provided by the customer

  • Customs duties, taxes, or import holds

If tracking indicates delivery, the order will be considered properly delivered.

  1. European Union

For orders shipped to the European Union, certain legal rights may apply under local law.

However, pursuant to exceptions applicable to personalized goods or products made according to consumer specifications, the right of withdrawal may not apply partially or entirely.

  1. Right to Refuse

mr.beni reserves the right to reject any request for return, replacement, or refund that:

  • Is considered abusive

  • Is inconsistent with these policies

  • Lacks sufficient evidence

  • Involves subjective or bad-faith claims

  1. Contact

For inquiries related to returns or issues:

mrbeni.studio@gmail.com